Last updated: 3 November 2026
1. Who we are
Nowtical is a service of Grok Software Unipessoal Lda, Rua António Sardinha, 43, 3830-579 Gafanha da Nazaré, Portugal, tax number (NIF) PT513832700, email hello@nowtical.com (“Nowtical”, “we”).
These terms apply to:
- schools and other activity providers that use Nowtical to manage their activities and bookings (Part A); and
- customers who book an activity with a school through a Nowtical booking page or booking widget (Part B).
Part A – Schools
2. Your account
You must give accurate information when you create an account and keep it up to date. You are responsible for the people you give access to and for keeping passwords safe. Tell us straight away if you think your account has been misused.
3. Plans, prices and payment
Our plans and prices are shown on our pricing page. New schools can try Nowtical free for the trial period shown there. Prices exclude VAT, which is added where applicable.
If we change our prices, we will tell you by email before the change applies to you, and you can stop using Nowtical before then.
When your plan includes payments processed through Nowtical, we collect payments from your customers on your behalf and pay them out to you after deducting the fees of your plan. You remain the seller of your activities to your customers.
4. Your responsibilities
You are responsible for the activities you offer and the information you publish, including prices, schedules, safety requirements, cancellation and refund policies, and any licences or insurance your activities require. You must use Nowtical lawfully and must not use it to send unsolicited messages.
5. Your customers’ personal data
You are the controller of your customers’ personal data. We process it as your processor, only to provide Nowtical and on your documented instructions, which are these terms and the way you configure and use the service. We:
- make sure the people who process the data are bound by confidentiality;
- protect the data with appropriate technical and organisational measures;
- use the sub-processors listed in our privacy policy, and tell you before adding or replacing one so you can object;
- help you answer requests from your customers to exercise their rights and meet your other obligations under the GDPR;
- tell you without undue delay if we become aware of a personal data breach affecting your data;
- delete or return the data when you stop using Nowtical, unless the law requires us to keep it; and
- give you the information needed to show compliance with these obligations.
6. Ending the service
You can stop using Nowtical at any time by writing to us. We may suspend or close an account that seriously or repeatedly breaches these terms, after warning you where possible.
7. Availability and liability
We work hard to keep Nowtical available and reliable, but we cannot promise that it will always be uninterrupted or error-free. To the extent permitted by law, our total liability to a school is limited to the fees it paid us in the twelve months before the event that caused the claim, and we are not liable for indirect losses such as lost profits. Nothing in these terms limits liability that cannot be limited by law, including liability for intent or gross negligence.
Part B – Customers booking an activity
8. Who you contract with
When you book an activity, your contract for that activity is with the school that offers it. The school is responsible for the activity itself, its prices, its safety requirements and its cancellation and refund policy, which are shown when you book. Nowtical provides the booking platform.
9. Payment
If you pay online, the payment is collected by Nowtical on behalf of the school, through our payment provider Stripe. Any booking fee is shown before you pay. You will receive a confirmation by email.
10. Changes, cancellations and refunds
Changes, cancellations and refunds follow the school’s policy shown on its booking page. If the school cancels an activity, it will tell you and explain your options.
Because bookings are for leisure activities on a specific date, the 14-day right of withdrawal for distance contracts does not apply (Portuguese Decree-Law 24/2014, article 17(1)(l)). This does not affect any other rights you have as a consumer.
11. Questions and complaints
Please contact the school first about the activity itself. For questions about the booking platform or payments, write to hello@nowtical.com.
You can also file a complaint in the electronic complaints book (Livro de Reclamações).
If we cannot resolve a dispute, you may use the alternative dispute resolution entity CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt). More information is available on the Consumer Portal (www.consumidor.gov.pt).
12. General
Your personal data is handled as described in our privacy policy. We may update these terms; the version published on this page on the date of your booking or subscription applies. These terms are governed by Portuguese law. If you are a consumer, you keep the protection of the mandatory laws of the country where you live.